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The Office of Information Technology Services (ITS) at Kingsborough, working in collaboration with Academic Affairs, aims to promote the effective integration of technology into teaching and learning. ITS provides students, faculty, and staff with access and continual support to CUNYfirst (for access to the CUNYfirst system, Starfish, Smart eval, Exam Soft, Dynamic forms, Degree Audit and the Blackboard e-learning system), college email accounts, network accounts for access to labs, wireless resources, ePortfolio, audio/video conferencing technology for remote learning, and door access for labs/computerized classrooms/special facilities.
ITS offers faculty and student laptop loaners (for ASAP, Honors, and other special programs) as well as Hotspots, iPads, and Chromebooks. Short-term student laptop loans are available via the laptop kiosk located on the 1st floor of the MAC building.
ITS also manages the hardware and software for all computer labs which includes projector systems, instructor classroom computers and (introduced in 2021) PTZ camera systems. ITS also provides open lab access for registered students, faculty and staff. ITS manages the 167 systems in the T-6 Testing facility (107 systems in T-610, 22 systems in T-611, 28 systems in T-612, and 10 accessibility stations in T-605) used for placement testing.
In addition to providing WLAN/Wi-Fi services to all staff and faculty, ITS provides Wi-Fi serveries for students as well as for guests of the Kingsborough campus.
ITS provides training to faculty and staff in the use of CUNYfirst, the Microsoft Office programs suite, web conferencing for meetings and distance learning. Additionally, ITS provides phone/voice mail service and manages the public address system for the entire campus. Blackboard Support is available to assist faculty, staff, and students with Blackboard by contacting blackboard.support@kbcc.cuny.edu. [NOTE: Blackboard support trains the student population only, not staff or faculty in the use of Blackboard.]
ITS manages the ID card system. The system provides access for faculty to labs and computerized classrooms based on their class schedule.
The responsibilities of ITS also covers all aspects of web services including the Kingsborough public website, the college intranet, the hosting infrastructure, as well as a mobile app, which includes updated course schedules, the campus map, and directory information. These components are maintained and updated on a daily/hourly basis. Requests for service include revisions to web page materials, construction of new websites, updating of course schedules, decree of calendar events, correction of all official college information and policies as reflected on the college website, also connecting to the wider CUNY environment, e.g., CUNYfirst, CUNY-wide events, etc.
ITS manages the Digital Signage Solution throughout the campus, providing maintenance and support for LCD/Plasma Screens, and assisting college departments with the development and distribution of digital slides.
The Office of Information Technology Services also manages Next English Placement system, Dynamic Forms, Smart Eval, Starfish, Scholarchip Smart form and ID Access system, Tutorial systems for Basic and English Tutoring, and several desktop applications for Health Services Department.
Faculty and staff can receive technical assistance either by phoning the Helpdesk at 718-368-6679, visiting the campus offices located in L-117 or M-224 during posted business hours, or by sending an email to helpdesk@kbcc.cuny.edu
A web based request form is available on the Kingsborough website, https://inside.kingsborough.edu/it/.
Students can receive technical assistance (regarding CUNYfirst, email, Blackboard, the CUNYfirst system, and lab hours and schedules) by calling the Helpdesk at 718-368-6679, visiting one of the service offices located in L-105, L-106, and L-107 in The Robert J. Kibbee Library, or M- 224 in the MAC Building. Students can also receive help by contacting the Student Helpdesk by sending an email to helpdesk@students.kbcc.cuny.edu.
All computer users (students, staff and faculty of the Kingsborough campus) are responsible for using the facilities in an effective, efficient, ethical and lawful manner. To learn more about the services and policies of the Office of Information Technology Services, visit https://inside.kingsborough.edu/it/.
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