TAH 500 - Labor Relations and Customer Service Practices
3 Credit(s) Hours: 3 hrs.
Labor and training topics within tourism and hospitality organizations. Terminology and best practices of the industry are explored. Relationship between employee and customer, and employee and management are examined. A survey of customer service techniques common to the industry is conducted. Prerequisite(s)/Corequisite(s):TAH 100orBA 1100
