TAH 500 - Labor Relations and Customer Service Practices

3 Credit(s) Hours: 3 hrs.

Labor and training topics within tourism and hospitality organizations. Terminology and best practices of the industry are explored. Relationship between employee and customer, and employee and management are examined. A survey of customer service techniques common to the industry is conducted.
Prerequisite(s)/Corequisite(s): TAH 100 or BA 1100